All Fluv Luv items have the potential to come in physical contacts with pets. To avoid cross-infection of customer pets, Fluv Luv does not accept any forms of returns or exchanges. However, if there is a defect from the manufacturer, you can request an exchange up to 7 days after the item’s arrival date. We are sorry for any inconvenience this may cause.


You can always contact us for any question at support@fluvluv.com.


Damages and issues
Please inspect your order upon reception and contact us immediately (within 7 days of the arrival date) if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.